If your package arrives damaged, take a picture of it before opening it. Then also take a picture of the damaged artwork. Send all the pictures to email@example.com. Ville will then respond promptly and the issue will be resolved.
If there is no obvious damage to the package, but your item arrived damaged or blemished please send photos of the damaged items, packaging and shipping label to firstname.lastname@example.org within 14 days from the date you received the item. Karusoma is not responsible for damaged items after 14 days of receipt.