Terms & conditions

Last updated 1.10.2025

General

Karusoma sells products to companies and private persons over the age of 18. All prices apply only to the webstore. Karusoma reserves the right to price and delivery cost changes.

Contact

Email: ville@karusoma.com
Phone: +358-50-4000691
Mail: Urheilukatu 54 A 14, 00250 HELSINKI, FINLAND

Ordering

The buyer orders the products by placing products in the shopping basket and paying for them by bank transfer. By placing an order the buyer approves these terms, the prices and the possible delivery costs. When ordering the buyer must provide a working email address, to which an order confirmation can be sent. Ordered products and prices are listed in the order confirmation.

Payment Methods

The purchased artworks are paid by bank transfer or—if specially requested—by invoice. Payment in cash is possible when visiting the Karusoma studio in-person. The account number for payments: FI87 1372 5000 4188 60. Payee: Ville Ruso. Add the codes of the purchased artworks to the message line when making the payment. Reference number is not needed.

Delivery methods, times and costs

Karusoma delivers worldwide. In Finland, the deliveries take approximately five (5) business day to arrive. The delivery is handled either by a professional courier or by a representative of Karusoma personally. The delivery costs for each painting are shown in the webstore.

Outside Finland, the deliveries take approximately 1-2 weeks to arrive. The delivery is handled by a professional courier. The delivery costs vary by destination. You can easily send Karusoma a query regarding the delivery costs of any particular painting in the webstore.

Please note that the buyer is responsible for local taxes, customs duty and other comparable costs that may be charged in your destination.

Exchange and returns

All goods have a 14 day exchange or return right within the EU and in the Nordic countries that are not EU members. This right only applies to goods that are unused and re-sellable. You must cancel your order by contacting Karusoma, not fetching your order or just returning it do not qualify for a refund.

The buyer is always responsible for the return costs, unless a mistake has been made on Karusoma’s part. In this case, the return costs will be refunded after the return has been accepted, but only up to the original delivery costs.

Returns address:
Karusoma
Urheilukatu 54 A 14
00250 HELSINKI
FINLAND

No returns or refunds are offered on Gift Card packages.

Damages and lost items

Always check your package carefully after you have fetched it. If your package is damaged, take a picture of it before opening it. Then also take a picture of the damaged artwork. Send all the pictures to ville@karusoma.com within 14 days of receiving the package. Ville will then respond promptly and the issue will be resolved.

If your package seems to have been lost, contact Karusoma to resolve the issue.

Prices and mistakes in pricing

The prices in the webstore can change at any time without prior notice. Karusoma reserves the right to cancel an order in the case of a pricing mistake. This refers to a case when there is a clear and obvious mistake in the price of an item in the webstore. An obvious pricing mistake would appear if a painting was priced at 0,00 euros or 25,00 euros. A customer should notice and understand when a pricing mistake has been made.

Force majeure

Karusoma is not responsible for delays or damages caused by events outside of its control. These events, which were unforeseeable and unavoidable, might include sickness, strikes, changes in the export or import legislation and/or problems in transportation.

Colors

Karusoma cannot guarantee that the colors appearing in the webstore reflect the artworks’ colors in reality. The colors can be reflected in different ways depending on, for example, your computer or phone screen, graphics card and the computer settings.

Customer messages and privacy policy

By approving these terms and conditions the customer accepts the messages they will receive related to handling the order and approves to have their personal information handled according to Karusoma’s privacy policy.